Refund and Returns Policy

At Tumelo Mothotoane (Pty) Ltd, we strive to provide our clients and customers with top-notch products and services. However, we understand that sometimes circumstances may arise where a refund or return is necessary. Please read our Refund and Return Policy carefully to understand your rights and responsibilities.

Product Returns:

  • We accept returns on physical products within 30 days of the purchase date.
  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.
  • Please contact our customer support team at support@tumelomothotoane.com to initiate a return and receive further instructions.

Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
  • Shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.

Digital Products and Services:

  • Due to the nature of digital products and services, we do not typically offer refunds after the purchase has been made.
  • If you encounter any issues with your digital purchase, please contact our customer support team, and we will work with you to resolve the issue to the best of our abilities.

Cancelled Orders:

  • If you wish to cancel your order before it has been shipped or processed, please contact us immediately at support@tumelomothotoane.com. We will do our best to accommodate your request.
  • If the order has already been shipped or processed, you may follow our return process outlined above.

Exchanges:

  • We currently do not offer exchanges for products purchased through our website. If you wish to exchange an item, you will need to follow the return process and place a new order for the desired item.

By making a purchase through tumelomothotoane.com, you acknowledge that you have read, understood, and agree to abide by our Refund and Return Policy. We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.

If you have any questions or concerns about our policy, please contact us at support@tumelomothotoane.com.